Many businesses think that the quality of the product generates revenue. Well, that’s not entirely true. Yes, the quality of the product you offer must be top-notch, however, that’s not the only reason why customers will choose your product. In today’s world, it is important for customers to feel valued and appreciated – providing the best user experience must be a top priority for all businesses.
As per recent reports, 86% of buyers are ready to pay more if they receive a great user experience from the brand. On the other hand, 52% of customers prefer to buy from competitors if they have a single negative experience. We must all agree that the stakes are super high and it doesn’t matter what the size of your company or the industry you operate in; delivering exceptional customer service must be your target today for a better business valuation tomorrow. It is pretty evident from the numbers stated above, that consumer requirements and their desired needs have shifted dramatically over the last few years and they will continue to evolve in the coming years.
Now that you know how crucial it is to meet customer expectations, let’s discuss how can you make it happen. Below are the tips/practices on how to meet customer needs which can be practiced by all small to large-scale industries.
To serve better, know your Audience
If you don’t know who your customers are or what interests they have, then how are you going to cater to their needs and exceed their expectations?
Analyzing your audience plays a vital role in every industry. Your customer persona shouldn’t stick to the basic demographics such as age, location, and gender but should also include user interests, their needs, and all the other factors that influence their buying decisions. Investing in Customer Relationship Management (CRM) software that is easily customized and caters to all of your business needs must be your go-to digital tool. Believe me, knowing your customers can help you in the long run!
Personalized user experience
Once you know who your target audience is, work on creating a personalized shopping environment for them. Understand that every user is unique and will have a different perception of your brand.
As per the reports, 80% of the customers are interested in shopping from a brand if they are delivering a personalized user experience. That’s a huge number! So, doesn’t that make it necessary for you to provide a lively user experience for each of your customers based on their interests?
But you must be wondering, how to do that. To start with, you can mention their names while addressing an offer, have a loyalty program for frequent buyers, and stay in constant contact with your users. These few practices will not only help you generate revenue but will also help you gain loyal customers who are willing to shop from you repeatedly and even spread the word in the market.
Provide seamless operational platforms
It doesn’t come as a surprise that customers of today have turned their heads to digital platforms like Instagram, Facebook, or branded websites, which are super easy and convenient to use for all their shopping needs. This has forced businesses to connect with their customers through digital means.
Let’s say you got the customers on board with your personalized offers but what if they are facing technical issues on your platform that are making it difficult for them to avail of your services? To avoid such scenarios, make sure all your digital tools perform exceptionally well at all times. Check out the tools offered by Raspberry IT Services which are customized, cost-effective, and designed for every business model out there.
Quick responses with solutions
No one, likes to wait right? The same applies to your customers as well. Customers don’t appreciate being kept on hold for longer durations. If you want to build trust, you need to make sure that you are available at every point across all channels or you might end up losing customers. The response time to every user query should be immediate. The longer the wait, the lesser the customer engagement.
Do you also feel that customers have become super demanding? Maybe. I think so too, but the customer is the king, isn’t it? Without them, you won’t have the business. For example, if you have an eCommerce web design near me for your business and the customer surfing on it has asked you an instant query about the product, but you replied after an hour, that will simply be a lost lead for you now. To be factual, customers don’t care about how good your product offering is, all they care about is that when they need your assistance, you should be available to help them quickly.
Transparency promotes Integrity
You may have the best price, great quality, and an amazing user interface but the most important customer service attribute that stands above all is being honest with your users. Be truthful to what you can offer and what you cannot, because once the trust is lost in your brand, those customers won’t come back to you. Businesses that have tried to be everything for everyone have a lower success rate as compared to the businesses that advise the users with the right solution for their needs. Strengthening your bond with customers by being transparent encourages loyalty and this is important for your business if you want it to become a well-known brand.
Organizations who will take customer experience seriously will be the ones to stand out and win loyal customers. And to do that you need to start by knowing your customers better than before. If you want to work on the feedback provided by your users and build their user profiles which will help you meet customer expectations across all channels, you need a CRM. A CRM that is not only efficient to use but also cost-effective and customized as per your business attributes. Thankfully, Berry CRM is the tool that has it all!